SORRENTO HOLIDAYS - FAQ

Sorrento Holidays s.a.s.
Corso Italia n. 292
80067 Sorrento (NA) ITALY
E-mail:
info@sorrentoholidays.com


Sorrento and Amalfi Coast

- What languages are spoken by your staff ?

English, French and Italian.

- What details I need to know for check-in and check-out days?

Unless previously agreed with us, present yourself at our office on the Saturday between 13.00 Hrs and 18.00 Hrs. From 18.00 Hrs to 20.00 Hrs there will be a surcharge of Euro 20,00; from 20.00 Hrs there will be a surcharge of Euro 40,00 to be paid directly at our office. In case of any delay, contact the office and give an estimated arrival time.

- Present proof of identity (passport/identity card).

- Pay the balance for the apartment/villa.

- Pay deposit agreed and communicated in advance for accommodation booked. Said deposit to be refunded to you on departure after our checking that there has been no damage to the property or furnishings.

- Unless previously agreed with us, the accommodation must be vacated by 10.00 Hrs on the day of  departure; our staff will come to your villa/apartment to collect keys.

- What services will be offered by your office?
Welcome you at our “Sorrento Holidays” office in Sorrento at Corso Italia 292,  supply useful information for your stay: road map and trails in the Sorrentine peninsula, information on bus services, shops, restaurants and beaches near the property reserved and indication of art and folkloristic events which may be taking place during your stay.

- Lead you the way to the apartment or villa you have booked.

- Many other services listed on the “SERVICES” page are available on request but not included in the price.

- Do you provide bed linen and towels?
Yes, we will provide bed linen (sheets and pillow cases) and towels (bath towels and face towels).

- What do I do to confirm a booking?
Send a written confirmation by e-mail or fax, including details of the booking and personal details.
Click on TERMS AND CONDITIONS (see: Payment procedures).

- What do I  do to cancel a booking?
Click on TERMS AND CONDITIONS (see: Cancellation and penalty clause).

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